NWPL SHIPPING & DELIVERY POLICY
Overview
The terms of the Shipping and delivery policy need to be understood for Nature Wellness Private Limited (Herein after referred to “NWPL”). If you do not agree to the terms contained in this Shipping and delivery policy, you are advised not to accept the Terms and Conditions of Shipping and delivery policy. The terms contained in this Shipping and delivery policy shall be accepted without modification and accordingly, the user need to be bound by the terms contained herein.
Objective
Nature Wellness Private Limited is known for offering quality and standard products. NWPL always ensures that consumer can get timely delivery of the products. From the placement of the order till the delivery of the products, our primary motto is to serve the consumer in an efficient and effective manner within the stated timelines.
Scope
This policy is applicable to all orders placed on website of NWPL, www.naturewellnessnepal.com
All orders are subject to the product availability and deliverable Pin code. If an item is not in stock at the time you place your order, we will notify you and intimate when the product will be available.
Applicable Laws:
Direct Selling (Business) Management Directive, 2078 and Direct Sales of Goods (Management and Regulation) Rules, 2076 Issued by: Ministry of Industry, Commerce and Supplies, Government of Nepal
Billing Address and Shipping Address
Billing Address: Address where a consumer gets his bills from the company
Shipping Address: Address where the consumer wants to receive their shipment.
Scope of Delivery
We deliver across the Country, so we request you to provide the correct and clear details for the timely and efficient delivery in the mentioned format, while placing the order:
| S.No. | Particular | Detail |
| 1 | House/Flat No. | |
| 2 | Society/Building/Ward | |
| 3 | Area | |
| 4 | Village/Tehsil/City/District | |
| 5 | State | |
| 6 | Landmark | |
| 7 | Pin Code | |
| 8 | Phone No. (LL with STD code) /Mobile No. |
Delivery Location
As per the Pin code estimation, delivery time will be provided to you once the order has been placed. Delivery times are estimated and commence from the date of shipping, rather than date of order.
Delivery times are meant as an approximation only and are subject to the acceptance and approval of the order. Unless there are exceptional circumstances, we make every effort to fulfill your order as soon as possible within the stated timeline depicted in the generated invoice/purchase order.
Business day means Sunday to Friday, except holidays.
Date of delivery may vary due to carrier shipping charges, delivery location, method of the delivery and the items ordered. Product may also be delivered in separate shipments as per the requirement.
Transit Time
Whenever an order is received from the consumer, we process it for invoicing, after invoicing we dispatch the ordered products within 3 working/ business days
What if supply is delayed
- Company is committed to ensure in time delivery of goods as mentioned in the order form.
- However, in cases of delay any request for cancellation of the order by the consumer shall be granted, irrespective of whether the consumer has been informed of the delay, and the deposit, if any, shall be refunded as per our cancellation policy described at the time of purchase.
(See our cancellation policy)
- If it is not possible to carry out delivery, the consumer possess the right to return the product as per our return policy; ( See our return policy)
Delivery Charges
For order value above NPR 5000 = Free Shipping across India
For order value below INR 5000 = Applicable Delivery charges
Transit Risk
Company takes upon the liability in case of any risk involved in the transit of product
Shipment and Tracking
NWPL dispatch department will send you an email/SMS regarding the shipment of your order on your registered mobile number and E-mail Id as soon as the items are handed over to the Courier. These alert E-mail/SMS contains the tracking number and courier company website details along with expected date of delivery. Tracking numbers for orders shipped might take upon 24 business hours to become active on the website of the respective courier company. If the order gets delayed by any of the reason, NWPL will send you a separate intimation informing about the same.
Change request for shipping address
Once an order is registered, you cannot make any alterations. However, address alteration request for the shipping may be accommodated within 24 hours of order placement and before the dispatch of the products, whichever is earlier. You may send your alteration request along with the modification that need to be made in the shipping by calling on NWPL call center number +977 9709103795 or sending an e-mail to naturewellnessnepal@gmail.com. The needful will be done as soon as possible.
No such request will be accepted after 24 hours of order placement.
Incorrect or Incomplete Address
For the orders raised with incomplete address NWPL Dispatch Department will inform the consumer on his/her registered contact details within 24 hours for completing the address and then the order would be dispatched on the address given by the consumer.
Note: NWPL will not be liable for any delay on account of incomplete address
Lost in transit
If a shipment is lost in transit, NWPL shall wait for 15 days and then another attempt for shipping the order would be made. However, the consumer has the right to cancel the order for he needs intimate NWPL with regard to same.
Mode of delivery
Delivery of goods shall be made to the consumer either through courier/Logistics or through Direct Seller. The status of completion of delivery shall be considered done in the following manner:
- Through Courier / Logistics – Acknowledgement Due/NWPL App
- Through nearest wellness point/Direct seller– Acknowledgement through NWPLApp
Packaging & Handling
NWPL does not charge anything for the placed order against packaging and handling.
Perfect packaging is done .to avoid transit damage.
TRANSIT RISK –
All orders sent by NWPL are fully insured at no extra cost to customers. In case of loss of order while ‘in transit’, NWPL shall re-process the order.
However, NWPL shall not be responsible for loss of packages during transit or any damages to package (full or partial), once the same has been delivered by the carrier agency at the address provided by the customer at the time of placing of order.
UNFORESEEN CIRCUMSTANCES FOR DELAYED DELIVERY
NWPL is committed to ensure that the delivery of goods shall take place within the time limit mentioned in order form.
However, in line with the government guidelines in response to the State, delays might be experienced under certain conditions.
NWPLwill not be responsible for delay in shipment due to following unforeseen circumstances -
- Unsuitable weather condition
- Political disruptions, strikes, employee lock-outs, govt. directed lockdowns
- Acts of God such as floods, earthquakes, etc.
- Other unforeseen circumstances
Notification of Changes
We keep our Shipping and Delivery Policy under regular review to make sure it is up to date and accurate. Any changes we may make to this Policy in the future will be posted on this page. We recommend that you re-visit this page regularly to check for any updates.
For any additional questions or support, reach out to: - naturewellnessnepal@gmail.com